Frequently Asked Questions

What is Specialty Pharmacy?

A specialty pharmacy fills prescriptions for certain complex, higher-cost drugs. Unlike retail pharmacies, specialty pharmacies also provide a wide range of services to support you based on your unique medical needs. For example, we can provide education about specific conditions and how to manage your symptoms and avoid complications through medication. We also work with your doctor and your health insurance company to be sure that you have access to the right drug and that it is covered by your health plan if at all possible. We can even find out if financial assistance is available that can reduce your costs for these therapies.

Why choose California Specialty Pharmacy?

Founded in 2006, CSP is a leader in providing specialty and compounded medications. Our highly-trained staff members are experts who understand the unique needs of patients with complex conditions. These include cancer, rheumatoid arthritis, HIV, infertility, hepatitis, organ transplant and many other conditions. We know these conditions can take a toll on patients both physically and emotionally. That's why we're dedicated to providing support that can help address these issues. We also maintain the highest standards of quality and patient safety, so that you can feel confident about taking any medication you receive from our facilities.

What types of services does California Specialty Pharmacy provide?

At CSP, we do much more than just fill your prescriptions. Our services include:

• Financial and billing assistance to keep your drug costs as low as possible
• Support throughout the insurance approval process
• Rapid access to your medications
• Counseling and educational information
• Monthly wellness checks with a review of any questions or concerns you may have about your medication
• Prescription refill reminders
• Pharmacists available 24 hours a day, seven days a week to speak with you

How will I know if my drugs are covered by my insurance?

We will handle this process for you by coordinating with your insurance company and your doctor. Many specialty drugs require something called “prior authorization” which means that the insurance company needs documentation before they will cover a high-cost drug. We will notify you as soon as possible about the result of this process.

What are your hours?

Our pharmacists are available 24 hours a day, seven days a week to speak with you. You can call us at (877) 602-7779, or simply submit your question online through Ask your Pharmacist.

How can California Specialty Pharmacy help fill my prescription?

• Financial and billing assistance to keep your out-of-pocket costs as low as possible
• Support through the insurance approval process
• In-stock medications for rapid fulfillment
• Comprehensive counseling and educational information through your clinically trained pharmacist

What Ongoing support does California Specialty Pharmacy offer?

• Monthly wellness checks with a review of any questions or concerns you may have about your medication
• Prescription refill reminders
• Available pharmacists 24 hours a day, seven days a week to speak with you

I have specific questions not answered here. How can I contact a Pharmacist?

You can call us at (877) 602-7779 or simply submit your question online.

CSP can support your other prescription needs. Call us to find out how.
(877) 602-7779 Toll-Free Phone
(866) 853-6555 Toll-Free Fax
Multilingual Capabilities